Investor Grievance Redressal Policy
Every investor complaint is received, recorded, acknowledged, examined and resolved in a fair, time-bound and documented manner. The Investor Complaint Form is available on the website and at the office.
| Grievance Redressal Officer | Abhishek Sharma |
|---|---|
| Contact | abhishek@capitalcure.in | +91 99837 72982 |
Complaint Form — Click Here
How a Complaint Travels
STEP 1 Complaint received – in writing, by email, by phone or in person – and entered in the Complaints Register with a reference number on the same day.
STEP 2 Written acknowledgement with the reference number sent within 3 working days.
STEP 3 Complaint examined against transaction records, statements and correspondence.
STEP 4 Written resolution sent within 15 working days; register updated with outcome and closing date.
STEP 5 AMC / RTA complaints are taken up with the AMC / RTA on the investor’s behalf and followed until closed.
Escalation Ladder – If You Are Not Satisfied
LEVEL 1 Grievance Redressal Officer – Abhishek Sharma — Acknowledgement in 3 working days · Resolution in 15 working days
LEVEL 2 Concerned AMC / RTA (CAMS / KFintech) — Investor grievance cell of the AMC / RTA
LEVEL 3 SEBI SCORES — https://scores.sebi.gov.in/
LEVEL 4 SMART ODR (Online Dispute Resolution) — https://smartodr.in/
The Complaints Register records every complaint, its nature, dates of receipt, acknowledgement and resolution, and the status. The register and complaint correspondence are preserved as per applicable record-retention requirements.